Question 1

What services do you provide?

Accepted Answer

Window Guys of Florida specializes in comprehensive hurricane protection solutions throughout South Florida. Our core services include:

• Hurricane impact windows installation for residential and commercial properties
• Impact door installations including entry doors, sliding glass doors, and patio doors
• Commercial storefronts and curtain wall systems
• Window and door repair services
• Emergency storm damage restoration
• Code-compliant permitting and inspections
• Insurance claim assistance and documentation
• Energy-efficient window upgrades
• Security window and door solutions

We handle every aspect of your project from initial consultation and permitting through professional installation and post-installation service. Our team has over 25 years of experience serving Palm Beach County, Broward County, Martin County, and surrounding areas with fully licensed, bonded, and insured services.

Question 2

Are you licensed and insured?

Accepted Answer

Yes, absolutely. Window Guys of Florida is fully licensed, bonded, and insured to operate throughout Florida. We maintain:

• State Certified General Contractor License (CGC1518491)
• State Certified Building Contractor License (SCC 131151139)
• Glass and glazing specialty licenses for all residential installations
• $1,000,000 General Liability Insurance
• $2,000,000 General Aggregate Policy
• Workers' Compensation Insurance for all employees
• Hurricane and storm damage restoration certifications

We provide certificates of insurance upon request and ensure all permits and inspections meet local building department requirements. Our licensing allows us to work on structures of all heights, from single-family homes to high-rise commercial buildings. You can verify our credentials with the Florida Department of Business and Professional Regulation.

Question 3

Do you serve residential and commercial properties?

Accepted Answer

Yes, Window Guys of Florida provides hurricane protection and window/door upgrades for both residential and commercial properties throughout South Florida.

For residential clients, we serve:
• Single-family homes and estates
• Condominiums and townhomes
• Apartment complexes
• Manufactured and mobile homes
• Historic and luxury properties

For commercial clients, we handle:
• Office buildings and corporate headquarters
• Retail stores and shopping centers
• Hotels and hospitality properties
• Healthcare facilities
• Educational institutions
• Government buildings
• Industrial facilities
• Mixed-use developments

Our team is equipped to handle projects of any size, from single window replacements to complete building envelope upgrades. We understand the unique requirements of both residential comfort and commercial building codes, ensuring every installation meets or exceeds Florida Building Code standards.

Question 4

Do you offer free estimates?

Accepted Answer

Absolutely! We provide completely free, no-obligation consultations and detailed written estimates for all our services. Our comprehensive estimate process includes:

• In-home or on-site property assessment
• Measurement of all window and door openings
• Evaluation of your specific hurricane protection needs
• Discussion of style, color, and upgrade options
• Review of local building code requirements
• Insurance discount documentation guidance
• Financing options and payment plans
• Project timeline and installation scheduling
• Written warranty information

Our estimates are detailed, transparent, and include all costs with no hidden fees. We'll explain every aspect of your project and answer all your questions. Most estimates can be scheduled within 24-48 hours, and we offer flexible appointment times including evenings and weekends. Call us at (561) 598-6295 or request your free estimate online.

Question 5

What are impact windows and doors?

Accepted Answer

Impact windows and doors are specially engineered hurricane protection systems designed to withstand extreme weather conditions and protect your property from flying debris, high winds, and forced entry attempts.

Key components include:
• Laminated impact-resistant glass with multiple layers and protective interlayers
• Heavy-duty reinforced frames made from aluminum, vinyl, or steel
• Enhanced weatherstripping and sealing systems
• Reinforced installation anchoring systems
• Multi-point locking mechanisms for doors

These systems are rigorously tested to meet Miami-Dade County and Florida Building Code standards, including large and small missile impact tests. The laminated glass construction means that even if the outer layer cracks, the protective interlayer holds the glass together, maintaining the barrier against wind, water, and debris. Unlike traditional windows with shutters, impact windows provide 24/7 protection without any preparation required before storms.

Question 6

How do I know when I need new hurricane resistant impact windows?

Accepted Answer

There are many factors that might influence your choice to replace existing windows:
• They will protect your home from storms and hurricanes
• Your energy bills are high and continue to increase
• Your home feels drafty in cold weather or too warm from heat penetrating your windows and doors in warmer weather
• You're concerned about the safety of your windows and doors
• Your windows and doors are difficult or impossible to operate
• Your home's existing windows and doors are faded, making your home look old and outdated
• The glass of your windows and doors is cracked, damaged or the operating hardware is failing
• You're looking to add 'curb appeal' to sell your home
• Your old windows and doors are in constant disrepair, requiring anything from puttying, painting, replacing parts, adjusting and waterproofing
• You want to decrease your home's high insurance rate

Call us today for a free estimate at (561) 598-6295.

Question 7

Why should I make the switch to hurricane resistant impact-windows?

Accepted Answer

One of the primary reasons that homeowners choose to replace their old windows with impact windows is for additional hurricane protection. Residents of the state of Florida need to be prepared for when the next major hurricane touches down. When you install new impact windows, you will have the peace of mind that comes from knowing that your window glass will not shatter or break in a storm. Your impact windows will help to keep you and your loved ones safe.

Question 8

Will Hurricane Resistant Impact Windows Boost My Home's Value?

Accepted Answer

Absolutely, impact windows can help to dramatically boost the value of your home. If you choose to install impact windows around your house, you will increase your property value by a significant degree. When the time comes to list and sell your home, having new impact windows will be a terrific selling point for prospective buyers. Overall, impact windows are a terrific investment for any property.

Question 9

Are impact windows only good for hurricanes?

Accepted Answer

You may also be wondering whether impact windows will only be able to protect your home in the event of a hurricane. In actuality, impact windows can serve a variety of purposes around the home. For example, your new windows will protect you from the dangers of a home intrusion. A burglar will not be able to shatter your windows in order to gain entry to your home.

Question 10

Why should I replace my windows with hurricane-resistant impact windows?

Accepted Answer

Window replacement is a sensible idea for home-improvement. This is especially true if you choose well-made high-performance replacement windows. They will save you money because your home heating and cooling bills will be lower, and your home will be much more comfortable to live in. New windows will increase your home's value and provide numerous benefits like enhanced levels of safety and security, greater beauty, low maintenance, and ease of operation.

Call us today for a free estimate at (561) 598-6295.

Question 11

What brands do you carry?

Accepted Answer

Window Guys of Florida partners with industry-leading manufacturers who produce the highest quality impact windows and doors tested and approved for Florida's demanding hurricane conditions. Our authorized manufacturer partnerships include:

• PGT Windows & Doors - Industry leader in impact-resistant windows and doors
• CGI Windows - Premium hurricane protection systems
• SIW (Storms in Windows) - High-performance impact solutions
• ES Windows - Quality window and door systems
• Andersen Corporation - Trusted name in windows and doors
• Windoor - Specialized impact window manufacturer
• CR Laurence - Commercial glazing systems
• Old Castle Glass - Architectural glass solutions
• Plastpro - Composite impact doors
• Therma-Tru Doors - Energy-efficient entrance systems
• JELD-WEN - Residential and commercial windows and doors

All our manufacturer partners maintain Miami-Dade County approvals and Florida Building Code certifications. During your consultation, we'll review the best brand options for your specific needs, budget, architectural style, and performance requirements. Each brand offers different design pressures, glass options, frame materials, and warranty coverage.

Question 12

Can I choose the frame color and style?

Accepted Answer

Absolutely! We offer extensive customization options to match your home's architectural style and personal preferences. Our frame options include:

**Frame Materials:**
• Premium aluminum frames in various finishes
• Vinyl frames with woodgrain textures
• Composite frames for enhanced durability
• Steel reinforcement for maximum strength

**Color Options:**
• White (most popular for coastal properties)
• Bronze and dark bronze
• Black and charcoal
• Beige and tan variations
• Custom color matching available
• Dual-color options (different interior/exterior colors)

**Style Choices:**
• Single-hung and double-hung windows
• Casement and awning windows
• Fixed picture windows
• Sliding windows
• Architectural shapes and custom sizes
• Decorative grids and mullions
• Various glass tints and Low-E coatings

Our design consultants will show you samples and help coordinate your selections with your home's existing features. We can match historical details for older homes or provide sleek modern profiles for contemporary properties.

Question 13

Do impact windows reduce noise?

Accepted Answer

Yes, impact windows provide exceptional noise reduction compared to standard windows, making them ideal for properties near busy roads, airports, construction areas, or other noise sources. The sound reduction benefits come from:

**Laminated Glass Construction:**
• Multiple glass layers with sound-dampening interlayers
• Thicker overall glass thickness (typically 7/16" to 9/16")
• Specialized acoustic interlayers available for maximum sound control
• Asymmetrical glass thicknesses that disrupt sound wave transmission

**Enhanced Sealing Systems:**
• Multi-point weatherstripping eliminates air gaps
• Compression seals create airtight barriers
• Reinforced frames minimize vibration transfer
• Professional installation ensures proper fit and seal

**Noise Reduction Performance:**
• Standard impact windows: 35-40 decibel reduction
• Acoustic impact windows: Up to 50+ decibel reduction
• Significantly quieter than single-pane windows
• Comparable to or better than expensive soundproofing treatments

Many of our clients are amazed at how much quieter their homes become after impact window installation. This improved acoustic comfort enhances sleep quality, reduces stress, and creates a more peaceful living environment.

Question 14

What wind speeds can impact windows withstand?

Accepted Answer

Our impact windows are engineered and tested to withstand extreme wind conditions that exceed most hurricane scenarios in South Florida. Wind resistance capabilities include:

**Design Pressure Ratings:**
• Most residential installations: 140-175 mph wind resistance
• High-performance systems: 180-200+ mph wind resistance
• Commercial applications: Custom ratings up to 250+ mph
• Coastal high-rise buildings: Enhanced ratings for elevation factors

**Testing Standards:**
• Large missile impact testing (9-pound 2x4 lumber at 50 ft/second)
• Small missile impact testing (gravel and debris at high velocity)
• Cyclic pressure testing simulating hurricane conditions
• Water infiltration resistance during wind-driven rain
• Structural performance under sustained wind loads

**Location-Specific Requirements:**
• Miami-Dade County: Minimum 146 mph basic wind speed
• Broward County: Varies by zone (130-146 mph)
• Palm Beach County: Varies by coastal proximity (120-146 mph)
• High Velocity Hurricane Zones (HVHZ): Enhanced requirements

Our engineers calculate the exact design pressure requirements for your specific location, building height, and exposure category to ensure optimal protection. We never install windows that just meet minimum code - we exceed requirements for maximum safety and peace of mind.

Question 15

How long does installation take?

Accepted Answer

Installation timelines vary based on project scope, property type, and specific requirements. Here are typical timeframes:

**Residential Properties:**
• Single-family homes (10-15 windows): 1-2 days
• Large homes (20-30 windows): 2-3 days
• Estate properties (40+ windows): 3-5 days
• Condominium units: 1-2 days (depending on building access)

**Commercial Properties:**
• Small offices: 2-4 days
• Large commercial buildings: 1-3 weeks
• High-rise installations: 2-6 weeks (depending on height and complexity)
• Storefront replacements: 3-7 days

**Factors Affecting Timeline:**
• Permitting and inspection schedules
• Weather conditions
• Structural modifications required
• Custom window manufacturing time (2-6 weeks)
• Building access and logistics
• HOA or building management coordination

**Our Process:**
1. **Day 1:** Site preparation, window removal, opening preparation
2. **Day 2+:** New window installation, flashing, and sealing
3. **Final Day:** Quality inspection, cleanup, walkthrough

We provide detailed project schedules and keep you informed of progress throughout installation. Our goal is to minimize disruption while maintaining the highest quality standards.

Question 16

Will there be a mess during installation?

Accepted Answer

We take great pride in maintaining a clean, organized work environment throughout your project. Our comprehensive cleanup approach includes:

**Daily Protection Measures:**
• Plastic sheeting over furniture and floors
• Drop cloths and protective coverings in work areas
• Dust barriers to isolate installation zones
• Floor protection mats for high-traffic areas
• Careful handling of all materials to minimize debris

**Professional Work Practices:**
• Our installers are employees (not subcontractors) trained in cleanliness standards
• Tools and materials organized in designated areas
• Work areas swept and vacuumed multiple times daily
• Debris removed from property each day
• Respect for your home and belongings at all times

**End-of-Day Cleanup:**
• Complete removal of all construction debris
• Thorough vacuuming of work areas
• Window cleaning (interior and exterior)
• Final walkthrough to ensure complete cleanliness
• Landscaping restoration if needed

**What to Expect:**
• Minimal dust (much less than interior renovations)
• No damage to existing finishes or furnishings
• Access to rooms maintained whenever possible
• Professional crew that treats your home with respect

Many clients are surprised at how clean we keep the jobsite. We understand that your home is your sanctuary, and we work to minimize any disruption to your daily routine.

Question 17

What happens to my old windows and doors?

Accepted Answer

We handle the complete removal and responsible disposal of your old windows and doors as part of our comprehensive installation service. Our removal process includes:

**Professional Removal:**
• Careful dismantling to avoid damage to surrounding areas
• Preservation of existing trim and finishes when possible
• Safe handling of glass to prevent injury
• Minimal disruption to interior and exterior finishes
• Protection of landscaping and outdoor areas

**Disposal and Recycling:**
• Aluminum frames recycled at certified facilities
• Glass properly disposed of according to environmental regulations
• Hardware components sorted for recycling when possible
• Wood components disposed of responsibly
• All debris removed from your property daily

**Environmental Responsibility:**
• Partnership with local recycling centers
• Compliance with county waste management requirements
• Minimizing landfill impact through material recovery
• Proper handling of any hazardous materials (rare, but may occur in very old windows)

**Cost Included:**
• No additional charges for removal and disposal
• Transportation and dumping fees included in project cost
• No hidden fees or surprise charges
• Complete cleanup of removal areas

You don't need to worry about disposal logistics or additional costs - we handle everything so you can focus on enjoying your new impact windows and doors.

Question 18

How much do impact windows cost?

Accepted Answer

Impact window costs vary significantly based on multiple factors, but we provide transparent pricing with no hidden fees. Cost factors include:

**Size and Quantity:**
• Standard residential windows: $450-$800 per window (including installation)
• Large picture windows: $800-$1,500+ per window
• Custom shapes and sizes: Premium pricing
• Sliding glass doors: $1,200-$2,500+ per door
• French doors: $1,500-$3,000+ per door

**Performance and Features:**
• Standard impact windows: Base pricing
• High-performance Low-E coatings: 10-15% premium
• Custom colors and finishes: 5-20% premium
• Decorative glass options: 15-30% premium
• Enhanced wind ratings: 10-25% premium

**Property-Specific Factors:**
• Structural modifications required
• Accessibility and installation complexity
• Permitting and inspection fees
• HOA or architectural review requirements
• Timeline and scheduling preferences

**Typical Project Investments:**
• Average home (15-20 windows): $12,000-$25,000
• Large homes (25-35 windows): $20,000-$40,000
• Luxury estates: $40,000-$100,000+
• Commercial projects: Custom pricing based on scope

**Value Considerations:**
• Insurance premium reductions (15-45% annually)
• Energy savings (20-40% on cooling costs)
• Increased property value (3-5% home value boost)
• Long-term durability (25+ year lifespan)

Every estimate includes detailed line-item pricing so you understand exactly what you're investing in for your family's protection and comfort.

Question 19

Do you offer financing?

Accepted Answer

Yes, we offer comprehensive financing options to make hurricane protection affordable for every family. Our financing programs include:

**Traditional Financing Options:**
• 12-84 month payment plans
• Competitive interest rates starting at 6.99% APR
• No prepayment penalties
• Fixed monthly payments for easy budgeting
• Quick approval process (often same-day)

**Special Financing Programs:**
• 0% interest for qualified applicants (12-36 months)
• Extended payment terms up to 7 years
• Seasonal payment options for agricultural families
• Hurricane season emergency financing
• Senior citizen discount programs

**Alternative Payment Solutions:**
• Home equity line of credit guidance
• Insurance claim financing assistance
• Property improvement loan programs
• Energy efficiency rebate coordination
• Military and first responder discounts

**Qualification Process:**
• Soft credit check during estimate (doesn't affect credit score)
• Multiple lender options for best rates
• Same-day approval for qualified applicants
• Flexible income verification options
• Co-signer options available

**Benefits of Financing:**
• Start protection immediately
• Insurance savings begin with installation
• Energy cost reductions offset monthly payments
• Preserve cash flow for other priorities
• Build credit with on-time payments

Our financing specialists work with you to find the best payment solution for your budget. We believe every South Florida family deserves hurricane protection regardless of their financial situation.

Question 20

Are impact windows tax deductible or rebate-eligible?

Accepted Answer

Impact windows may qualify for various tax benefits and rebate programs, though availability varies by year and specific qualifications. Current and potential incentive programs include:

**Federal Tax Credits:**
• Energy efficiency tax credits (when available)
• Home improvement credits for qualifying products
• Storm damage restoration deductions
• Business energy efficiency credits for commercial properties
• Consult your tax advisor for current year eligibility

**State and Local Incentives:**
• Florida sales tax holidays (periodic, typically before hurricane season)
• Energy efficiency rebates from utility companies
• Property tax exemptions for storm-resistant improvements
• Local building hardening incentive programs
• Hurricane mitigation grants (limited availability)

**Insurance Premium Savings:**
• Immediate windstorm insurance discounts (15-45% reduction)
• Citizens Property Insurance credits
• Private insurance company mitigation discounts
• Flood insurance premium reductions in some cases
• Multiple policy discounts when combined with other improvements

**Utility Company Programs:**
• FPL energy efficiency rebates
• Duke Energy conservation incentives
• Local municipal utility rebates
• On-bill financing programs
• Peak demand reduction credits

**Business Tax Benefits:**
• Commercial building improvement deductions
• Accelerated depreciation for qualifying improvements
• Business energy efficiency credits
• Storm damage mitigation write-offs

We stay current on all available programs and provide documentation needed for applications. Our team will guide you through available incentives during your consultation and help maximize your savings opportunities. Always consult with your tax advisor or accountant for specific advice regarding your situation.

Question 21

Do impact windows require special maintenance?

Accepted Answer

Impact windows are designed for minimal maintenance while providing maximum performance and longevity. Our maintenance recommendations include:

**Regular Cleaning (Monthly):**
• Clean glass with mild soap and water solution
• Avoid abrasive cleaners or harsh chemicals
• Use soft cloths or squeegees to prevent scratching
• Clean both interior and exterior surfaces regularly
• Remove salt residue promptly in coastal areas

**Frame and Hardware Care (Quarterly):**
• Inspect weatherstripping for wear or damage
• Lubricate moving parts with silicone spray
• Check and tighten hardware connections
• Clear drainage holes of debris
• Inspect seals around frame perimeter

**Annual Professional Inspection:**
• Comprehensive system performance evaluation
• Weatherstripping replacement if needed
• Hardware adjustment and lubrication
• Structural integrity assessment
• Warranty compliance documentation

**Coastal Property Considerations:**
• More frequent cleaning due to salt air exposure
• Enhanced inspection of seals and hardware
• Protective treatments for metal components
• Storm season preparation checklist
• Post-storm damage assessment

**What to Avoid:**
• Pressure washing directly on glass or seals
• Using razor blades or sharp tools on glass
• Ignoring minor issues that could worsen
• Blocking drainage holes or ventilation
• DIY repairs that could void warranties

**Long-term Benefits:**
• Properly maintained impact windows last 25+ years
• Minimal maintenance costs compared to traditional windows
• Sustained energy efficiency and protection performance
• Preserved warranty coverage and manufacturer support

We provide detailed maintenance guides with every installation and offer optional annual maintenance programs for worry-free ownership.

Question 22

What warranty comes with my windows?

Accepted Answer

Window Guys of Florida provides comprehensive warranty coverage combining manufacturer warranties with our own installation and service guarantees. Your complete warranty protection includes:

**Manufacturer Glass Warranties:**
• Impact glass performance: 10-20 years (varies by brand)
• Laminated glass delamination: 10-15 years
• Hurricane impact certification: Life of window
• Thermal performance: 10-20 years
• Glass breakage due to manufacturing defects: 5-10 years

**Frame and Hardware Warranties:**
• Aluminum frames: 20 years to lifetime (varies by manufacturer)
• Vinyl frames: 15-25 years
• Hardware and operating mechanisms: 10-20 years
• Weatherstripping and seals: 5-10 years
• Finish and color integrity: 10-15 years

**Window Guys Installation Warranty:**
• Installation labor and workmanship: 5 years
• Structural installation integrity: 10 years
• Water infiltration due to installation issues: 5 years
• Hardware operation and adjustment: 2 years
• Emergency service response: 1 year

**What's Covered:**
• Manufacturing defects in materials
• Installation errors or workmanship issues
• Hardware failure under normal use
• Seal failure causing moisture infiltration
• Glass breakage due to product defects
• Frame structural failure
• Operational problems with opening windows

**What's Not Covered:**
• Damage from extreme weather events (hurricanes, etc.)
• Normal wear and tear
• Damage from misuse or accidents
• Alterations by other contractors
• Glass breakage from impact (this is normal function)

**Warranty Service:**
• Fast response to warranty claims
• Local service team for quick resolution
• No-cost repairs for covered issues
• Replacement parts and labor included
• Transferable warranties for home sales

We stand behind every installation and maintain strong relationships with our manufacturers to ensure prompt warranty service when needed.

Question 23

Do impact windows improve security?

Accepted Answer

Absolutely! Impact windows provide exceptional security benefits that go far beyond hurricane protection, making them an excellent investment for year-round home safety. Security advantages include:

**Forced Entry Resistance:**
• Laminated glass is extremely difficult to break through completely
• Even when damaged, glass stays intact in the frame
• Multi-point locking systems on doors provide enhanced security
• Reinforced frames resist prying and manipulation
• Time delay factor discourages opportunistic burglars

**Burglary Deterrent Effects:**
• Visible impact windows signal enhanced home security
• Noise created during break-in attempts alerts occupants and neighbors
• Professional appearance suggests other security measures may be present
• Insurance companies recognize security value with premium discounts
• Police departments report reduced break-in success rates

**Advanced Security Features:**
• Impact-resistant glass maintains barrier even when cracked
• Heavy-duty frames prevent easy removal
• Enhanced weatherstripping eliminates easy entry points
• Professional installation eliminates structural vulnerabilities
• Optional security film provides additional protection layers

**Compared to Security Systems:**
• 24/7 passive protection (no power required)
• No monthly monitoring fees
• Cannot be disabled or bypassed
• Provides physical barrier, not just detection
• Immediate insurance discounts available

**Real-World Security Benefits:**
• Significant increase in break-in attempt time required
• Loud noise alerts occupants to intrusion attempts
• Debris containment prevents injury from broken glass
• Continued protection even during power outages
• Enhanced privacy and noise reduction

Many law enforcement officials recommend impact windows as one of the most effective passive security measures available. The combination of hurricane protection and security benefits makes impact windows an excellent value for comprehensive home protection.

Question 24

Are impact windows safe for kids and pets?

Accepted Answer

Yes, impact windows are significantly safer for children and pets compared to traditional windows. The safety benefits are built into the laminated glass design and enhanced installation features:

**Glass Safety Features:**
• Laminated glass won't shatter into dangerous shards
• When damaged, glass cracks but stays in place
• Rounded fragments (when glass does separate) reduce injury risk
• No flying glass pieces during breakage
• Protective interlayer prevents glass from becoming projectiles

**Child Safety Considerations:**
• Stronger frames prevent accidental falls
• Reinforced installation resists child tampering
• Smooth glass surfaces are easy to clean (removes fingerprints and smudges)
• No sharp edges or protruding hardware
• Enhanced locks prevent unauthorized opening

**Pet Safety Benefits:**
• Glass won't break from pet scratches or impacts
• No glass shards if pets accidentally run into windows
• Stronger construction withstands pet-related wear
• Easy cleaning removes pet nose prints and marks
• Sound reduction creates calmer environment for sensitive pets

**Additional Safety Features:**
• Reinforced screens (when included) resist pet damage
• Smooth operating mechanisms reduce pinch points
• Professional installation eliminates sharp edges
• Enhanced weatherstripping prevents small object entrapment
• Tempered glass options available for additional safety

**Accident Prevention:**
• Visual markers can be applied to prevent walk-through accidents
• Enhanced frame visibility reduces collision risk
• Stronger mounting prevents window displacement
• Professional installation ensures proper operation
• Safety locks and restrictors available for child protection

**Emergency Considerations:**
• Impact windows still allow emergency egress when properly operated
• Professional installation includes proper emergency hardware
• Clear escape route planning and practice recommended
• Emergency services trained on impact window emergency procedures

Parents and pet owners consistently report greater peace of mind knowing their families are protected by the inherent safety features of properly installed impact windows.

Question 25

What areas do you serve?

Accepted Answer

Window Guys of Florida proudly serves a comprehensive area throughout South Florida, providing professional impact window and door installation services to both residential and commercial properties. Our primary service areas include:

**Palm Beach County:**
Boca Raton, Delray Beach, West Palm Beach, Palm Beach Gardens, Jupiter, Boynton Beach, Wellington, Lake Worth, Lantana, Greenacres, Royal Palm Beach, Palm Beach, Ocean Ridge, Gulf Stream, Briny Breezes, South Palm Beach, Manalapan, Highland Beach, and all incorporated and unincorporated areas.

**Broward County:**
Fort Lauderdale, Pompano Beach, Coral Springs, Plantation, Hollywood, Sunrise, Davie, Pembroke Pines, Miramar, Weston, Cooper City, Hallandale Beach, Dania Beach, Oakland Park, Wilton Manors, Lauderhill, Tamarac, Margate, Coconut Creek, Parkland, and surrounding communities.

**Martin County:**
Stuart, Palm City, Jensen Beach, Hobe Sound, Jupiter Island, Indiantown, Ocean Breeze, Port Salerno, and all Martin County communities.

**Additional Service Areas:**
• St. Lucie County (Port St. Lucie, Fort Pierce)
• Selected Miami-Dade County locations
• Special project locations throughout South Florida

**Service Capabilities:**
• Residential properties of all sizes
• High-rise condominiums and apartments
• Commercial and office buildings
• Retail and hospitality properties
• Government and institutional facilities
• Historic and luxury properties
• Coastal and inland communities

Our local expertise includes understanding specific building codes, hurricane zone requirements, architectural review processes, and community standards for each area we serve. Contact us at (561) 598-6295 to confirm service availability for your specific location.

Question 26

Do you handle projects outside South Florida?

Accepted Answer

While our primary service area focuses on South Florida where we maintain local expertise and established operations, we do consider special projects outside our standard service region on a case-by-case basis.

**Special Project Considerations:**
• Large-scale commercial or institutional projects
• Multi-property developments or portfolios
• Emergency storm damage restoration
• Projects requiring our specific expertise or manufacturer relationships
• Corporate or government contracts

**Extended Service Capabilities:**
• Central Florida locations for qualified projects
• Florida Keys for hurricane protection projects
• Treasure Coast communities
• Southwest Florida consultation services
• Out-of-state projects for existing clients

**Project Evaluation Factors:**
• Project size and scope
• Timeline and scheduling requirements
• Local permitting and code compliance needs
• Transportation and logistics considerations
• Availability of our installation teams
• Partnership opportunities with local contractors

**What We Provide for Extended Projects:**
• Product sourcing and specification
• Engineering and design consultation
• Project management and coordination
• Quality control and inspection services
• Warranty support and service

**Contact Process:**
• Initial consultation to assess project feasibility
• Detailed proposal with timeline and logistics
• Coordination with local authorities and contractors
• Modified service terms for extended travel
• Comprehensive project support throughout installation

We encourage you to contact us for special project requests - our extensive manufacturer relationships and 25+ years of experience may provide solutions not available from local contractors. Call (561) 598-6295 to discuss your specific needs and explore possibilities for extended service areas.

Question 27

Can I install impact windows in a condo?

Accepted Answer

Yes, impact windows can definitely be installed in condominiums, but the process requires additional coordination and approvals compared to single-family homes. Our condominium installation expertise includes:

**HOA and Association Requirements:**
• Architectural Review Committee (ARC) approval process
• Detailed documentation and specification submittal
• Board approval for exterior modifications
• Community design standard compliance
• Meeting attendance and presentation when required

**Documentation We Provide:**
• Professional architectural drawings and specifications
• Product approval certificates and testing reports
• Insurance certificates and contractor licensing verification
• Installation timeline and logistics planning
• Post-installation inspection and warranty documentation

**Special Considerations for Condos:**
• Building access coordination and scheduling
• Elevator usage and protection requirements
• Noise restrictions and working hours compliance
• Common area protection during installation
• Waste removal and cleanup procedures
• Parking and staging area arrangements

**High-Rise Specific Requirements:**
• Enhanced wind load calculations for elevation
• Specialized installation equipment and safety measures
• Building management coordination for utilities and access
• Fire department and emergency services notification
• Structural engineering review for older buildings

**Timeline Considerations:**
• ARC approval process: 2-6 weeks
• Special board meeting requirements
• Building scheduling and access coordination
• Multiple unit coordination for efficiency
• Holiday and event scheduling around community activities

**Cost Factors:**
• Potential building access fees
• Enhanced documentation requirements
• Specialized equipment for high-rise installations
• Extended project timeline costs
• Possible elevator and common area protection

**Our Condo Experience:**
• Successfully completed hundreds of condominium projects
• Established relationships with major South Florida communities
• Expert knowledge of common HOA requirements and processes
• Proven track record with luxury and high-rise properties

We handle the entire approval process for you, working directly with your HOA to ensure smooth approval and installation. Many condominium communities now require or strongly encourage impact window installation for enhanced building protection.

Question 28

Do I need to be home during installation?

Accepted Answer

While you don't need to be present for the entire installation process, we do recommend being available at key times to ensure smooth project completion and your complete satisfaction.

**When We Recommend Being Present:**
• **Project Start:** Initial walkthrough and final material verification
• **Daily Start:** Brief check-in and any questions about the day's work
• **Daily Completion:** Review progress and address any concerns
• **Project Completion:** Final walkthrough, quality inspection, and warranty documentation
• **Problem Resolution:** If unexpected issues arise requiring decisions

**When Presence Isn't Required:**
• During routine installation work
• While crews are working in areas you're not using
• Extended installation periods (multi-day projects)
• Lunch breaks and crew downtime
• Material delivery and staging

**Access and Security:**
• Secure access arrangements for your convenience
• Trusted, background-checked employees (not subcontractors)
• Comprehensive insurance coverage for your protection
• Detailed daily progress reports if you're away
• Photo documentation of work progress

**Flexible Scheduling Options:**
• Morning start times to accommodate work schedules
• Weekend installation availability
• Holiday and vacation scheduling around your needs
• Split scheduling for occupied commercial properties
• Emergency installation services when needed

**Communication Throughout Project:**
• Project manager contact information provided
• Daily text or email updates on progress
• Advance notice of any schedule changes
• Immediate contact for any issues or concerns
• 24/7 emergency contact for urgent matters

**Special Circumstances:**
• Vacation rental coordination and guest considerations
• Business property installation during off-hours
• Elderly or disabled resident accommodation
• Pet safety and care during installation
• Security system coordination and temporary adjustments

**Peace of Mind Guarantee:**
• Bonded and insured installation teams
• Comprehensive background checks on all employees
• Detailed project documentation and progress photos
• Quality guarantee and follow-up service
• Professional cleanup and restoration daily

Many clients appreciate our flexibility and professionalism, allowing them to maintain their normal routines while we transform their property with enhanced hurricane protection. We work around your schedule, not the other way around.

Question 29

What if my window openings are not standard size?

Accepted Answer

Non-standard window openings are actually very common, and Window Guys of Florida specializes in custom manufacturing solutions for any size or shape opening. Our custom capabilities include:

**Custom Manufacturing Process:**
• Precise field measurements using professional laser measuring tools
• Computer-aided design and engineering for perfect fit
• Custom manufacturing by our authorized partners
• Quality control inspection before delivery
• Test fitting and adjustment capabilities on-site

**Unusual Size Solutions:**
• Extra-wide openings requiring structural support modifications
• Extra-tall windows for high ceilings and architectural features
• Oversized picture windows and glass walls
• Narrow windows in tight architectural spaces
• Multiple unit combinations for large opening coverage

**Custom Shape Capabilities:**
• Arched and radius windows
• Triangular and geometric shapes
• Curved and bow windows
• Bay window configurations
• Custom architectural shapes and angles
• Historic reproduction windows

**Structural Modifications:**
• Opening enlargement or reduction
• Header and lintel reinforcement
• Frame modification and reinforcement
• Rough opening preparation and adjustment
• Integration with existing architectural elements

**Manufacturing Timeline:**
• Standard custom windows: 4-6 weeks
• Complex custom shapes: 6-8 weeks
• Architectural reproductions: 8-12 weeks
• Rush orders available for emergencies
• Detailed project timeline provided with contract

**Engineering and Code Compliance:**
• Structural engineering calculations for custom installations
• Building code compliance verification
• Hurricane zone and wind load calculations
• Professional architectural drawings when required
• Permit application support and approval assistance

**Cost Considerations:**
• Custom manufacturing premium: typically 15-40% above standard sizes
• Structural modification costs if required
• Extended manufacturing timeline
• Specialized installation equipment if needed
• Engineering and design fees for complex projects

**Quality Assurance:**
• Same impact ratings and certifications as standard windows
• Full manufacturer warranties on custom products
• Professional installation by experienced custom installation teams
• Post-installation inspection and adjustment service
• Long-term service and support availability

Our expertise in custom window solutions means no opening is too challenging. We've successfully handled everything from historic home reproductions to modern architectural masterpieces. Every custom project receives the same attention to detail and quality standards as our standard installations.

Question 30

What Are Small and Large Missile Tests?

Accepted Answer

Hurricane impact windows are a must-have feature for every homeowner and commercial building owner in storm-prone Florida. But how can you be sure that the windows you're having installed will perform as they should? Window installation experts in South Florida use products that have been impact-resistant certified. This means the impact windows have passed rigorous testing protocols, including small and large missile tests.

Certified windows are tested to ensure they'll hold up to small missiles, such as glass particles and roof gravel. A hurricane will typically hurl these small missiles 30 feet or higher above their point of origin. Storm-proof windows must also withstand impacts from large missiles, which are typically propelled through the air at heights within 30 feet of ground level. These include timbers, bricks, sheet metal, and roof tiles.

Current guidelines state that windows located at 30 feet or less above ground level must pass the large missile test. Those that are located higher up must pass either the large missile or small missile test.

Question 31

What Happens if Impact Glass Breaks?

Accepted Answer

Though high impact glass is exceptionally strong against impacts, it is not impervious to damage. High impact glass is made in such a way that resists impacts, yet it will break in a safer way when it does encounter significant force.

When regular glass breaks, it is likelier to break into several large, sharp pieces. During a storm, these pieces can fly around a house, causing damage and injuries. If a home invader breaks regular glass, he can use these large pieces as weapons.

However, high impact glass is manufactured with a strong and flexible sheet of laminate between the impact glass panes. This sheet of laminate helps control how the glass breaks. While the high impact glass panes will resist flying debris, when they do break, the interior laminate sheet will cause the glass to splinter into tiny, rounded pieces. These pieces will often stick to the laminate, maintaining a barrier against outside debris. If any pieces do come loose, they are not as dangerous as large shards that break from regular glass.

Question 32

When comparing products, how do I know that they have proper code approvals?

Accepted Answer

All code approvals are not identical. Code approvals can be for many different products and based on several different factors including property location and product use. When comparing code approvals, make sure all products are specifically approved for impact by a reputable governing agency such as:
• Miami-Dade County
• The Florida Building Code

Question 33

How should I compare one hurricane window to another?

Accepted Answer

This is a significant investment, so take your time to do your research prior to purchasing. Some important criteria to look for when making a decision are building code approvals, design pressure, glass criteria, installation techniques, and warranty.

Question 34

Why should I install new Impact windows instead of just installing shutters?

Accepted Answer

Above are the benefits of new windows however the biggest benefit is with just installing shutters you are still left with the old windows and doors. Most are deteriorated and not acting as originally designed.

Question 35

Can impact windows reduce my energy bills?

Accepted Answer

With a new impact window installation, you will receive a terrific return on your investment. Over the months, you will find that your new windows provide your home with increased insulation and protection from the elements. As a result, your energy bills will lower after your window installation is complete. With all of these great benefits, impact windows are a natural choice for your home.

Question 36

What is the U-Factor?

Accepted Answer

The U-Factor is a measure of how well the window or door keeps heat inside the structure or home.

Question 37

What is the Solar Heat Gain Coefficient?

Accepted Answer

The Solar Heat Gain Coefficient (SHGC) represents the amount of heat going into a house. The lower the number, the less heat penetrates the house. When a home is primarily air conditioned, the SHGC value is the correct rating to inquire about. Hurricane impact-resistant windows or doors with clear glass feature a SHGC of 0.72, while Bronze and Gray glass hold a 0.55 and 0.56 SHGC value, respectively.

Question 38

Do impact-resistant windows and doors provide good Ultra-Violet protection?

Accepted Answer

Ultra-Violet (UV) beams, a portion of the solar spectrum not visible to the human eye, causes fabric to fade over time. When comparing UV readings, it is important to know that the lower the percentage, the more UV is being blocked. For example, a 0% U-V value means 100% blocking. Clear, gray and bronze impact-resistant windows and doors provide 100% protection, that is, 0% U-V penetration.

Question 39

What qualifications must you have to install hurricane windows?

Accepted Answer

• Glass and glazing license for residential installations 3 floors and below
• State licensed general contractors license for taller structures
• The owner should request a copy of this license
• TWG possess both with our owner as a our qualifier.
• Beware contractors that have outside qualifiers and beware of contractors performing work their license does not permit them to do!

Question 40

Is a contractor required to provide proof of insurance?

Accepted Answer

YES For the owners protection they should be issued a certificate of insurance with the owners name This will assure the insurance is paid to date and active. Any other questions then can be directed to the insurance company on the certificate.
• TWG carries workers compensation and general liability, certificates are available upon request.
• Beware contractors being under insured, who have expired insurance due to non payment, or insurance that does not cover the work they are contracting to perform.

Question 41

Is it required the contractor I choose have the installers as employees?

Accepted Answer

NO they can be subcontractors. However again check if this is the case that the persons actually performing the work be licensed for work being performed and have the appropriate insurance. It is suggested you receive proof of both prior to commencement of work.
• TWG installers are employees of the company. For us this allows us control of quality and scheduling of work being performed. Our name and reputation is the most valuable thing we have. To assure this integrity we see no better way than to have our company represented by employees directly employed by us.
• TWG carries workers compensation and general liability of $1,000,000.00 General Liability with a $ 2,000,000 General Aggregate Policy and a $3,000,000.00A

Question 42

How do I get a premium reduction in my home insurance when I have purchased hurricane protection products?

Accepted Answer

Contact your insurance company for a Storm Mitigation Application. This form must be completed by an approved professional. In order to obtain the discounts or credits, all of the house openings must be protected. Homeowners with questions about mitigation should contact their insurance agents to make sure they are receiving proper credit for any steps taken to strengthen their home. Citizen offers premium discounts to those policyholders who show proof of risk mitigation alternatives.

Question 43

Do I need to have a building permit?

Accepted Answer

Under no circumstance should you enter into an agreement to have products installed without a building permit being issued.

Question 44

How does the permit process work?

Accepted Answer

Upon signature of a contract a customer must sign a permit application, this application along with the product approvals will be sent to the city for approval. City approval is based on the proper products being specified for the location of your property. Upon city review and approval a permit will be issued for your property.

Frequently Asked Questions

General Questions

Hurricane Impact Windows Basics

Products & Materials

Installation Process

Costs & Financing

Maintenance & Warranty

Security & Safety

Service Areas & Special Situations

Testing & Certification

Energy & UV Protection

Contractor Qualifications

Insurance & Permits

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